This policy explains when payments for our Services can be refunded. It forms part of our Terms of Service. To request a refund, write to etienne@mwk-ltd.ch from the email address used at purchase, with your order reference.
14-day guarantee. You may request a full refund within fourteen (14) days of purchase, provided you have not consumed a substantial part of the course (more than 30% of the modules). After this period, or beyond this consumption threshold, purchases are final.
Where you benefit from a statutory consumer right of withdrawal, you consent at checkout to immediate access to the digital content; where applicable law so provides, the statutory withdrawal right lapses once access has been delivered, and the contractual guarantee above applies instead.
Subscriptions can be cancelled at any time, effective at the end of the current billing period; access continues until that date. Billing periods already started are not refunded. As a courtesy, if you cancel within seventy-two (72) hours of an unwanted renewal and have not used the community since that renewal, we will refund that renewal on request.
Approved refunds are issued to the original payment method within ten (10) business days. Where a payment was made in instalments, refunds are calculated on the total contract price and remaining instalments are adjusted or cancelled accordingly.
If you believe a charge is incorrect, contact us first at etienne@mwk-ltd.ch: legitimate issues are resolved faster directly than through a card dispute. Access to the Services may be suspended while a chargeback is pending.
Where the consumer protection law of your country of residence grants you rights that are more favourable than this policy, those rights prevail.
